Privacy Policy

Last Updated on June 14, 2023. 

This Privacy Policy describes our policies on the collection, use, and disclosure of information about you in connection with your use of our services, including those offered through our websites, communications (e.g., emails, phone calls, and texts), and mobile applications (collectively, the “Service”). The terms “we”, “us”, “SoberLivingReviews.com”, “Sober Living Reviews” and “SLR” refer to SoberLivingReviews.com LLC., a Delaware limited liability company with its headquarters in Winnetka, California.

When you use the Service, you consent to our collection, use, and disclosure of information about you as described in this Privacy Policy.

1. INFORMATION WE COLLECT AND HOW WE USE IT

We may collect, transmit, and store information about you in connection with your use of the Service, including any information you send to or through the Service. We use that information to provide the Service’s functionality, fulfill your requests, improve the Service’s quality, engage in research and analysis relating to the Service, personalize your experience, track usage of the Service, provide feedback to third party businesses that are listed on the Service, display relevant advertising, market the Service, provide customer support, message you, back up our systems, allow for disaster recovery, enhance the security of the Service, and comply with legal obligations. Even when we do not retain such information, it still must be transmitted to our servers initially and stored long enough to process. Please also note:

1. 1. Account Information: When you create a SoberLivingReviews.com account, we store and use the information you provide during that process, such as the first and last name you enter, email address, phone number, zip code, physical address, and any other information you may provide during the account creation process. We may publicly display the username that you provide, as well as any photo or other content you submit through the account creation process, as part of your account profile. We also store and use any preferences you provide to personalize your user experience. You can later modify some of the account information you provide through your account settings. If you believe that someone has created an unauthorized account using your personal information, you can request its removal by contacting support@soberlivingreviews.com.
   2. Public Content: Your contributions to the Service are intended for public consumption and are therefore viewable by the public, including your photos, ratings, reviews, tips, lists, questions, compliments, posts, and edits to web page information. Your account profile (e.g., username and profile photo) is also intended for public consumption, as is some of your other activity through the Service, like how you vote or respond to other people’s contributions. 
   3. Communications: When you sign up for an account, you are opting to receive emails from SoberLivingReviews.com. When you call a Sober Living through the Service, you are opting to be contacted by SoberLivingReviews.com and the Sober Living you are requesting to contact you. We may also track your actions in response to the emails you receive from us, such as whether you deleted, opened, or forwarded such messages, and share that information with other parties to your messages (for example, to let them know if you have viewed our message). We may also store information that you provide through communications to us, including from phone calls, letters, emails and other electronic messages, or in person. If you are a representative of a Sober Living listed on SoberLivingreviews.com, or use a phone number associated now or previously with such a Sober Living, we may contact you, including by phone or email, using the contact information you provide us, make publicly available, or that we have on record for your Sober Living. Our communications with you, including phone calls, may be monitored and recorded for quality purposes.
   4. Transactions: If you initiate a transaction through the Service, such as purchasing Web Services, we will collect and store information you provide associated with your transaction, such as your name, phone number, email, and payment information, as well as any other information you provide, in order to process your transaction, send communications about the transaction to you, and facilitate future transactions. This information may be shared with third parties, and third parties may share such information with us, for the same purposes. When you submit credit card numbers and other sensitive payment information, that information is encrypted using industry standard technology. 
   5. Activity: We store information about your use of the Service, such as your search activity, the pages you view, the date and time of your visits, Sober Livings you call using our mobile applications, and contact requests, purchases, or transactions you make through the Service. We also store information that your computer or mobile device may provide to us in connection with your use of the Service, such as your browser type, type of computer or mobile device, browser language, IP address, WiFi information such as SSID, mobile carrier, phone number, unique device identifier, advertising identifier, location (including geolocation, beacon based location, and GPS location), and requested and referring URLs and mobile applications. We may also receive and store your location whenever our mobile applications are running, including when running in the background, if you enable our mobile apps to access such information in the course of using the Service. You may be able to limit or disallow our use of certain location data through your device or browser settings, for example by adjusting the settings for our applications in iOS or Android privacy settings.
   6. Different Devices: You may access the Service through different devices (e.g., your mobile phone or personal computer). The information and contributions that we collect and store through those different uses may be cross-referenced and combined.
   7. Professional Information: If you represent a Sober Living on SoberLivingReviews.com, we may collect and display information about you related to your Sober Living activities, such as a Sober Living name that may incorporate your name, or a publicly available Sober Living address that is also used as a home address. We will also collect and display information about your professional background that you choose to share with us through the Service, such as information about your professional licenses or certifications, or your professional history or specialties. 

2. COOKIES

We, and third parties with whom we partner, may use cookies, web beacons, tags, scripts, local shared objects such as HTML5 and Flash (sometimes called “flash cookies”), advertising identifiers (including mobile identifiers such as Apple’s Identifier for Advertisers (“IDFA”) or Google’s Advertising ID (“GAID”)) and similar technology (“Cookies”) in connection with your use of the Service, third party websites, and mobile applications. Cookies may contain unique identifiers, and reside, among other places, on your computer or mobile device, in emails we send to you, and on our web pages. Cookies may transmit information about you and your use of the Service, such as your browser type, search preferences, IP address, data relating to advertisements that have been displayed to you or that you have interacted with, and the date and time of your use. Cookies may be persistent or stored only during an individual session.

Manage cookies

The purposes for which we use Cookies in the Service include:

You can set some Cookie preferences through your device or browser settings, but doing so may affect the functionality of the Service. The method for disabling Cookies may vary by device and browser, but can usually be found in your device or browser preferences or security settings. For example, iOS and Android devices each have settings which are designed to limit forms of ad tracking. Please note that changing any of these settings does not prevent the display of certain advertisements to you.

3. THIRD PARTIES

Third parties may receive information about you as follows:

1. 1. Advertisers: We allow third parties to use Cookies through the Service to collect the same type of information for the same purposes as we do. In doing so, we adhere to the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising. Third parties may be able to associate the information they collect with other information they have about you from other sources. We do not necessarily have access to or control over the Cookies they use, but you may be able to opt out of some of their practices by visiting the following links: Network Advertising Initiative, Omniture and Digital Advertising Alliance. Please note that opting out does not prevent the display of all advertisements to you. We may also share some non-identifiable, de-identified or aggregated information from or about you, such as location information, with third parties in connection with advertising programs and data analytics. You may be able to limit our sharing of some of this information through your mobile device settings, as described in Section 2 above, or through the Service’s settings.
   2. Content Partners: We allow third party partners to use and display some of the public content available through the Service, such as your photos, reviews, and other information listed under “Public Content” in Section 1 above.
   3. Service Providers: We rely on third party service providers to support or provide services for us in connection with your use of the Service, such as communications and hosting, security and fraud prevention, technical and customer support, tracking and reporting usage of the Service, quality assurance testing, payment processing, marketing, and other functions. We share information from or about you with these third party providers so that they can perform their services or complete your requests. For example, we may share your advertising identifiers (e.g., your IDFA, GAID, or a cryptographic hash of your email address) with third party service providers that help us facilitate SoberLivingReviews.com’s advertising programs and measure and report their effectiveness, including with third parties that help determine the efficacy of SoberLivingReviews.com’s advertising programs by combining information they receive about you from other sources than the Service. You may be able to limit our access to some of this information through your mobile device settings, as described in Section 2 above, or through the Service’s settings. SoberLivingReviews.com’s third party service providers may likewise share information with us that they obtain from or about you in connection with providing their services or completing your requests. 
   4. Aggregate or Anonymous Information: We share user information in the aggregate with third parties, such as Sober Livings that are listed on SoberLivingReviews.com and content distributors. For example, we disclose the number of users that have been exposed to or interacted with advertisements, or that contacted Sober Livings.
   5. Sober Livings on SoberLivingReviews.com: We may share information from or about you (such as your username, and if you provide it, your city), your device type, and your use of the Service (such as which Sober Livings you call, or if you visit a Sober Living’s URL) with Sober Livings on SoberLivingReviews.com. Keep in mind that Sober Livings can also view your username, public activity and posts, and may receive information from or about you when you communicate with them, through SoberLivingReviews.com or otherwise. We may share information that you provide in your request to be contacted by a Sober Living. Additionally, if you make a phone call to a Sober Living through or in connection with your use of the Service, we may share information about your call with the Sober Living that the Sober Living would have received had you called them directly, such as the date and time of your call and your phone number. 
   6. Investigations and Legal Disclosures: We may investigate and disclose information from or about you if we have a good faith belief that such investigation or disclosure: (a) is reasonably necessary to comply with legal or law enforcement processes, such as a search warrant, subpoena, statute, judicial proceeding, or other legal process or law enforcement request; (b) is helpful to prevent, investigate, or identify possible wrongdoing in connection with the Service; or (c) protects our rights, reputation, property, or that of our users, affiliates, or the public. If you complain to us about content through the Service, we may share the substance of your complaint with the contributor of that content in order to provide an opportunity for the contributor to respond.
   7. Links: The Service may link to third party-controlled websites, like a Sober Living’s URL or related resource website. Except as set forth herein, we do not share your personal information with them, and are not responsible for their privacy practices.
   8. Third Party Integrations: If you link your SoberLivingReviews.com account to your account with a third party service like Facebook, we may receive information about you from such third party service. If you post content to a third party service through the Service, that third party service will also receive that content, which will be visible to anyone that has access to it through that third party service. Some of our web pages utilize framing techniques to serve content to you from our third party partners, while preserving the look and feel of the Service. In such cases, please note that the information you provide may be transmitted directly to the identified third party partner. If you interact with Sober Livings through SoberLivingReviews.com, they will receive whatever information you choose to share with them, for example contact information you share through contact forms to the sober living or your phone number if you call the sober living.

4. CONTROLLING YOUR PERSONAL DATA

Other users may be able to identify you, or associate you with your account, if you include personal information in the content you post publicly. You can reduce the risk of being personally identified by using the Service pseudonymously, though doing so could detract from the credibility of your contributions to the Service.

5. DATA RETENTION AND ACCOUNT TERMINATION

You can close your account by contacting support@soberlivingreviews.com. We will remove certain public posts from view and/or dissociate them from your account profile, but we may retain information about you for the purposes authorized under this Privacy Policy unless prohibited by law. For example, we may retain information to prevent, investigate, or identify possible wrongdoing in connection with the Service or to comply with legal obligations. We may also maintain residual copies of your personal information in our backup systems. Please note that Sober Livings cannot remove their Sober Living pages, ratings, or reviews by closing their accounts.

6. CHILDREN

The Service is intended for general audiences and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information without parental consent, please contact support@soberlivingreviews.com. If we become aware that a child under 13 has provided us with personal information without parental consent, we take steps to remove such information and terminate the child’s account.

7. SECURITY

We use various safeguards to protect the personal information submitted to us, both during transmission and after we receive it. However, no method of transmission over the Internet or via mobile device, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. CONTACT INFORMATION

You may contact us online concerning our Privacy Policy at legal@soberlivingreviews.com.
For security purposes, we will take such steps as we deem necessary to confirm your identity before completing your request or sharing any personal data with you.

9. MODIFICATIONS TO THIS PRIVACY POLICY

We may revise this Privacy Policy from time to time. The most current version of the Privacy Policy will govern our collection, use, and disclosure of information about you and will be located here. If we make material changes to this Privacy Policy, we will notify you by email. By continuing to access or use the Service after those changes become effective, you acknowledge the revised Privacy Policy.

10. CALIFORNIA RESIDENTS: YOUR CALIFORNIA PRIVACY RIGHTS

Under the California Consumer Privacy Act of 2018 (“CCPA”), California residents have certain rights around SoberLivingReviews.com’s collection, use, and sharing of their personal information.

SoberLivingReviews.com does not sell your personal information and will not do so in the future without providing you with notice and an opportunity to opt-out of such sale as required by law. Similarly, we do not offer financial incentives associated with our collection, use, or disclosure of your personal information.

SoberLivingReviews.com collects various categories of personal information when you use the Service, including identifiers, commercial information, internet or other electronic network or device activity information, geolocation data, and professional information. A more detailed description of the information SoberLivingreviews.com collects and how we use it is provided above in Section 1 (Information We Collect and How We Use It). Section 3 (Third Parties) describes the categories of third parties with whom we share personal information, and what information may be shared under different circumstances.

If you are a resident of California, you have the right to request to know what personal information has been collected about you, and to access that information. You also have the right to request deletion of your personal information, though exceptions under the CCPA may allow SoberLivingReviews.com to retain and use certain personal information notwithstanding your deletion request. You can submit a data rights request by contacting support@soberlivingreviews.com. We will not discriminate against you for exercising your rights under the CCPA. An agent may submit a request on your behalf, but you must verify that your agent is authorized to do so.

Separate from the CCPA, California’s Shine the Light law gives California residents the right to ask companies what personal information they share with third parties for those third parties’ direct marketing purposes. We do not disclose your personal information to third parties for the purpose of directly marketing their goods or services to you unless you request such disclosure.

11. NEVADA RESIDENTS: YOUR NEVADA PRIVACY RIGHTS

Nevada law (SB 220) requires website operators to provide a way for Nevada consumers to opt out of the sale of certain information that the website operator may collect about them. SoberLivingReviews.com does not sell your personal information to third parties as defined in Nevada law, and will not do so in the future without providing you with notice and an opportunity to opt-out of such sale as required by law. If you have any questions regarding our data privacy practices or our compliance with Nevada data privacy law, please contact us at legal@soberlivingreviews.com.

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